With increasing pressure to reduce budgets while maintaining a high service level, many IT organizations are looking for smart outsourcing solutions for their MSP Help Desk and other commodity-type processes. When aligned with the right partner, outsourcing the Help Desk function will improve customer service while reducing costs.
Many organizations have turned to CherryRoad’s Intellicenter, our fully staffed Network Operation Center (NOC), for 24x7x365 Level 1 (or higher) services. Our experienced Intellicenter team members handle calls and monitor our many Managed Services clients. In addition, they utilize our Enterprise tool â€“ ServiceNowÂ® â€“ to record and track incidents, providing clients full transparency via their own online portal.