Business Process Services

Getting More for Less with Business Process Services

The zeal of cities, counties, states, educational, transportation, and healthcare organizations to do more with less means that they’re relying more on specialized partners like CherryRoad to take over key functions. With our Business Process Services, we help clients maintain, support, and enhance enterprise applications, related back-office business processes, and the underlying application’s architecture.
Our deep experience in these unique markets gives us intimate knowledge of back-office processes, from payroll and procurement to recruiting and onboarding. Offering high-quality, cost-effective, and reliable services along with a diversified product portfolio and a variety of platforms, CherryRoad manages all or part of organizations’ application needs better and faster.

The result is state-of-the-art business solutions that:

  • Upgrade service levels to stakeholders
  • Improve process quality, speed, security, and compliance
  • Reduce IT costs
  • Fill gaps in budgets, skills, and resources

Ensuring Superior Service Levels

We back up this promise with a relentless commitment to measurable service levels that give you full visibility into process performance. Together with you, we specify and quantify what is important for end-users to receive from CherryRoad in terms of service and support. Based on metrics in the mutually agreed-upon Service Level Agreement (SLA), we track, monitor, and report on performance in numerous key categories.

These include a sound Change and Problem Management system, which can be developed based on your existing procedures, or developed on our best-practice recommendations. In addition to each client having a dedicated relationship manager, CherryRoad conducts periodic customer satisfaction surveys to assess and demonstrate our value, as well as facilitate managing staff performance levels.

With our decades of experience with technologies, applications, and processes in a range of public sector markets, you can rely on CherryRoad for unmatched excellence in Business Process Services.

Some Client Love

“We partnered with CherryRoad to implement Oracle Cloud for the City. Moving forward, Oracle Cloud will be the system of record at Roseville for all financial, payroll, and human resource transactions. It will serve as the centralized source of data, empowering staff to minimize manual processes and have access to a broader set of data needed to make timely informed decisions.”
~ Nafees Coleman, ERP Project Manager, City of Roseville
“This is the second time in which the University has partnered with CherryRoad to achieve our business and technology objectives. During both experiences, CherryRoad exceeded our expectations. They have clearly demonstrated that they are a caring organization that listens. They have provided us with consultants who understand that system implementation is a technical and human process and are talented at blending both beautifully.”
~ Susan Foster, Vice President of Information Technologies , University of Delaware
“CherryRoad Technologies understands that flexibility and adaptability are essential for success in the communications industry. With CherryRoad as our partner, we implemented a software solution that lets us measure the profitability of individual projects and customer accounts, allocate personnel and resources more effectively and support the overall growth of our business.”
~ Jim Dileo, Senior VP of Worldwide Information Technology, Publicis Groupe
“As a tech-forward City, we are proud to utilize a digital tool which enhances our resident’s ability to be wholly involved. Whether it be to indicate budgetary priorities, share ideas, or to hear what fellow citizens want to share with their government, Digital Town Hall provides us a secure, easy-to-use, and digital forum to transact City business.”
~ Mayor Joseph M. DeStefano, City of Middletown, NY
“While it was not our plan to have our central office staff work remotely at the drop of a hat, we thankfully had CherryRoad’s Shark UTM® Remote Workplace at our disposal. In a matter of hours we created accounts for all of our central office staff and gave them connections to their desktops. It’s working out amazingly well and has provided invaluable flexibility in coping with the ever-changing work conditions we’re all facing.”
~ Barry Sclar, Supervisor of Information Services, Wachusett Regional School District

Feel The CherryRoad Difference

Learn how partnering with us can help you fulfill your technology vision.