Application Support Services

Improving Service and Efficiencies with Application Support Services

As public sector organizations strive to align their limited IT resources with mission-critical initiatives, many are turning to CherryRoad for expert application support services. With decades of PeopleSoft and Oracle experience, our full life-cycle enterprise application support enables clients to significantly improve IT performance and user efficiencies.

A long-time Oracle Partner, CherryRoad supports clients’ installed and often customized enterprise systems. With a customer-intimate service approach and a dedicated relationship manager for each account, we’ll consistently provide you:

  • Unmatched experience in PeopleSoft and Oracle to protect the integrity of your customized enterprise applications
  • Tailored solutions to best leverage your existing ERP support team with our expertise and service range
  • Flexibility in service level agreements (SLAs) as well as off-site and on-site models to ensure we meet your unique staffing, deliverables, and contractual needs
  • Significantly more efficient application updates and more frequent updates enabled through our expertise in Oracle’s advanced suite of PeopleSoft tools

CherryRoad’s complete end-to-end application support services include:

  • A complete set of application management services to provide full support and maintenance of Oracle across the enterprise
  • Development management services that leverage our decades of collective knowledge and experience from over 1000 projects to provide you with effective customizations, user interfaces, and enhancements, and more
  • Release management services that streamline and accelerate upgrades to keep your current platform current and optimized
  • Incident management services that capture, manage, resolve, and communicate issues using our provide tools and processes

Some Client Love

“We partnered with CherryRoad to implement Oracle Cloud for the City. Moving forward, Oracle Cloud will be the system of record at Roseville for all financial, payroll, and human resource transactions. It will serve as the centralized source of data, empowering staff to minimize manual processes and have access to a broader set of data needed to make timely informed decisions.”
~ Nafees Coleman, ERP Project Manager, City of Roseville
“This is the second time in which the University has partnered with CherryRoad to achieve our business and technology objectives. During both experiences, CherryRoad exceeded our expectations. They have clearly demonstrated that they are a caring organization that listens. They have provided us with consultants who understand that system implementation is a technical and human process and are talented at blending both beautifully.”
~ Susan Foster, Vice President of Information Technologies , University of Delaware
“CherryRoad Technologies understands that flexibility and adaptability are essential for success in the communications industry. With CherryRoad as our partner, we implemented a software solution that lets us measure the profitability of individual projects and customer accounts, allocate personnel and resources more effectively and support the overall growth of our business.”
~ Jim Dileo, Senior VP of Worldwide Information Technology, Publicis Groupe
“As a tech-forward City, we are proud to utilize a digital tool which enhances our resident’s ability to be wholly involved. Whether it be to indicate budgetary priorities, share ideas, or to hear what fellow citizens want to share with their government, Digital Town Hall provides us a secure, easy-to-use, and digital forum to transact City business.”
~ Mayor Joseph M. DeStefano, City of Middletown, NY
“While it was not our plan to have our central office staff work remotely at the drop of a hat, we thankfully had CherryRoad’s Shark UTM® Remote Workplace at our disposal. In a matter of hours we created accounts for all of our central office staff and gave them connections to their desktops. It’s working out amazingly well and has provided invaluable flexibility in coping with the ever-changing work conditions we’re all facing.”
~ Barry Sclar, Supervisor of Information Services, Wachusett Regional School District

Feel The CherryRoad Difference

Learn how partnering with us can help you fulfill your technology vision.