Hosting Services

Managed Services | Application Management Services | Technology Solutions

CherryRoad’s Support Center can provide Oracle applications hosting and application management support services to either augment your existing support organization or take full responsibility of supporting your infrastructure and Oracle system.

Our managed services can be provided on-site, off-site, or using a combination of both of these models to ensure that your organizational support needs are met. Our cost-effective and flexible support solutions are scalable to meet your specific business needs while not breaking your IT budget.

CherryRoad Managed Services Descriptions

CherryRoad offers a complete end-to-end set of application management services to provide full Oracle applications support and maintenance. Each of these established, cost-effective services can be utilized based on the appropriate level of support that your organization needs.

We utilize our state-of-the-art data center and technical expertise, to provide you with a solution that gives you complete control and flexibility in choosing exactly those services that will compliment your own skill set.

We can manage a piece of or the entire technology stack, including physical infrastructure, security, network, communications infrastructure, hardware, operating system and database in our facilities. Our skilled application experts provide application management and functional support to end-users for your business applications. Our advanced management and monitoring tools ensure that the underlying infrastructure supporting these applications is always at peak performance. Our technical command center is staffed by CherryRoad personnel responding to your inquiries 24 hours a day, 7 days a week, 365 days of the year.

Standard features of our managed services include:

  • Core infrastructure hosting (co-location, partially and fully managed infrastructure options) and management includes facility, communications, security, hardware, operating system, backup and recovery procedures in a highly secure SAS 70 Type II certified environment.
  • Dedicated 24x7x365 support center services
  • Access to web-based Management Portal
  • Database administration, maintenance and optimization
  • Commitment to customer satisfaction backed by guaranteed response times and pre-defined escalation procedures in our Service Level Agreement (SLA)

Services That Meet Your Needs - Hosting Services include:

  • Flexible and scalable service options
  • Pricing and service offerings scaled to meet client needs
  • An Optimized Delivery Model that can leverage our Global Solution Center
  • 24/7 web customer access to PMRx, our web-based project management application that assures visibility to issue management, service requests, delivery status dashboards and underlying details
  • Onsite engagement/relationship manager
  • Accelerated baseline and transition process

Our services follow industry-standard outsourcing tiers from which clients can choose which mix of services best meets their needs:

CherryRoad offers a broad range of options to meet your hosting needs. We offer services such as basic infrastructure hosting that streamlines your IT hardware burden all the way up to full-service infrastructure and application management services that greatly reduce your IT support organization and associated costs.

Contact us for more information on our Application Support services.

Incident Management Services

Incident Management Services involve capturing, managing, resolving and communicating issues using our proven tools and processes.

The CherryRoad Hosting services are uniquely qualified to assist you by:

  • Utilizing our state-of-the-art hosting facilities
  • Leveraging our proven transition services
  • Utilizing our highly experienced Oracle applications resources to provide you with deep practical experience and knowledge
  • Leveraging our repository of proven, best-practice solutions from over 500 successful projects including implementations and upgrades
  • Utilizing a streamlined tactical approach and methodology that minimizes client support burden while maximizing value of our support services
  • Providing a flexible project structure that allows for either fixed/variable pricing and timeframes to provide you with the best value for your support budget
  • Implementing our best-of-breed support tools and processes in order to bring high-value services to your user community
  • Ensuring we are providing quality support and services by assigning you a client manager to address any and all of your support concerns

Hosting Services Assessment

Whatever your current business environment, it is important to assess your current and future hosting needs before moving forward with your hosting project. To understand key value drivers and goals, CherryRoad will conduct a free Hosting Services Assessment to assist you in building a solid framework for your infrastructure hosting services.

Managed Services | Application Management Services | Technology Solutions

Hosting Services Assessment

Whatever your business environment, it is important to assess your current and future hosting needs to understand key value drivers and goals, before moving forward with your hosting project.


News from CherryRoad

June 15, 2011The New Jersey Turnpike Authority (NJTA) Awards Oracle PeopleSoft Financials 9.1 Ugrade to CherryRoad Technologies Inc.

Morris Plains, NJ (June 2011) CherryRoad Technologies Inc., an Oracle Platinum Partner, has been selected through a competitive RFP, as the implementation partner of the New Jersey Turnpike Authority (NJTA) for their upcoming Oracle PeopleSoft Financial Systems (FMS) upgrade from version 8.8 to 9.1. The initiative will also include a Best Practice process review across the FMS.

CherryRoad is a long-term implementation partner of the NJTA. Previous project engagements have included a platform migration of the Authority’s PeopleSoft Financials application suite from the existing HP/Oracle 10g environment to a new IBM/Oracle 11g environment, an extension of the capabilities of the Authority’s PeopleSoft Treasury module as well as the previous implementation of Oracle PeopleSoft Human Capital Management and Financial Management Systems. Concurrent with the original implementation, NJTA combined the New Jersey Turnpike and Garden State Parkway operations.

About the New Jersey Turnpike Authority
The New Jersey Turnpike Authority (NJTA) administers the state’s two busiest toll roads, the New Jersey Turnpike and the Garden State Parkway. The 148-mile Turnpike runs north-south from New York City to Delaware and is an essential link in the transportation network of the Northeast U.S. The Turnpike has 28 interchanges and 366 toll lanes. The Garden State Parkway is the most heavily traveled toll road in the U.S. It ranks consistently as one of the safest roadways in the nation, and has received national recognition for its beautifully landscaped and well-maintained roadside environment. The 173-mile Parkway runs through 50 municipalities in ten counties, and its 234 toll lanes include 115 E-ZPass lanes.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell, and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base, and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through certified Specializations. Specializations are achieved through competency development, business results, expertise, and proven success. To learn more, visit www.oracle.com/partners.

About CherryRoad Technologies Inc.
CherryRoad Technologies Inc. provides comprehensive systems integration and consulting services that maximize enterprise performance for the public and commercial sectors. With headquarters in Morris Plains, N.J. and offices across the U.S., CherryRoad has earned a solid reputation for combining technology, organizational, functional, and vertical market expertise into practical solutions that deliver results – on time and on budget. For more information, visit www.cherryroad.com.

CONTACTS:
Elaine Verrone, Marketing Manager
973-541-4227
everrone@cherryroad.com

May 17, 2011The State of Vermont Selects CherryRoad to Implement Oracle® PeopleSoft

Morris Plains, NJ (May 12, 2011) Through a highly competitive RFP process, CherryRoad Technologies Inc., an Oracle Platinum Partner, was recently selected as the implementation partner for the State of Vermont’s Oracle PeopleSoft Stage 1 ERP expansion project. CherryRoad has worked with the State since 2002. This will be the third engagement in which the two organizations have partnered together. This latest initiative will include upgrading the State’s PeopleSoft Human Capital Management (HCM) from version 8.8 to version 9.1 including the implementation of new functionality, as well as implementing Time & Labor, Absence Management, and Expenses. There will also be a concentrated focus on Organizational Readiness and Change Management to accept and communicate these changes to the State employee population.

About the State of Vermont
The State of Vermont’s employee population consists of approximately 9,000 permanent and temporary positions in six separate agencies and 60 departments. The Agency of Administration is a cohesive array of departments that combine central management of state government. The Oracle PeopleSoft applications are the responsibility of departments within the Agency of Administration, specifically the Departments of Finance and Management (FIN), Human Resources (DHR), and Information and Innovation (DII). Representatives from each of these departments form the Change Control Board which requests, reviews, evaluates, approves or denies, prioritizes, monitors planning for and implementation of changes to the Oracle PeopleSoft applications to assure unplanned changes do not take place and planned changes are well managed and produce expected results.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell, and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base, and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through certified Specializations. Specializations are achieved through competency development, business results, expertise, and proven success. To learn more, visit www.oracle.com/partners.

About CherryRoad Technologies Inc.
CherryRoad Technologies Inc. provides comprehensive systems integration and consulting services that maximize enterprise performance for the public and commercial sectors. With headquarters in Morris Plains, N.J. and offices across the U.S., CherryRoad has earned a solid reputation for combining technology, organizational, functional, and vertical market expertise into practical solutions that deliver results – on time and on budget. For more information, visit www.cherryroad.com.

CONTACTS:
Elaine Verrone, Marketing Manager
973-541-4227
everrone@cherryroad.com

October 1, 2010CherryRoad Acquires U.S.-Based Oracle Peoplesoft ERP Business of MAXIMUS, Inc.

Morris Plains, NJ (Oct. 1, 2010) -- CherryRoad Technologies Inc., a leading integrator of enterprise software and an Oracle PartnerNetwork Platinum Partner, today announced that it has acquired the U.S.-based Oracle PeopleSoft ERP business of MAXIMUS, Inc. (NYSE:MMS), a leading provider of government services worldwide. The transaction includes the current contracts, intellectual properties and assets of the business. Terms of the deal, which closed September 30, were not disclosed.

CherryRoad, an award-winning expert in Oracle ERP solutions for more than two decades, has made several acquisitions over the past few years as part of its strategic growth plan. The acquisition of the MAXIMUS ERP business – a leading ERP solutions integrator in the U.S. state government sector – significantly expands CherryRoad’s public sector market share, the number of Oracle PeopleSoft applications it supports, and its state-specific tools and methodologies. It also expands the company’s managed services offerings to include remote functional and technical support, 24x7 help desk, and hosting capabilities.

About MAXIMUS, Inc.
MAXIMUS is a leading provider of government services worldwide and is devoted to providing health and human services program management and consulting services to its clients. The Company has more than 6,500 employees located in more than 220 offices in the United States, Canada, Australia, the
United Kingdom, and Israel. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.

About Oracle PartnerNetwork
Oracle PartnerNetwork (OPN) Specialized is the latest version of Oracle's partner program that provides partners with tools to better develop, sell, and implement Oracle solutions. OPN Specialized offers resources to train and support specialized knowledge of Oracle products and solutions and has evolved to recognize Oracle’s growing product portfolio, partner base, and business opportunity. Key to the latest enhancements to OPN is the ability for partners to differentiate through certified Specializations. Specializations are achieved through competency development, business results, expertise, and proven success. To find out more, please visit www.oracle.com/partners.

About CherryRoad Technologies Inc.
CherryRoad Technologies Inc. provides comprehensive systems integration and consulting services that maximize enterprise performance for the public and commercial sectors. With headquarters in Morris Plains, N.J. and offices across the U.S., CherryRoad has earned a solid reputation for combining technology, organizational, functional, and vertical market expertise into practical solutions that deliver results – on time and on budget. For more information, visit www.cherryroad.com .

Contact:
Elaine Verrone
973-541-4227
everrone@cherryroad.com